Careers:

DMR Channel Account Manager, Great Lakes

CradlePoint is the global leader in cloud-managed 3G/4G networking solutions, providing business-grade, secure connectivity to distributed enterprise, small businesses, and mobile customers. Specializing in failover, machine-to-machine (M2M), and primary connections, CradlePoint’s solutions are purpose built for PCI-compliant networks. CradlePoint is the first to pioneer and fully enable high-speed LTE in our solutions to maximize the potential of the cloud for businesses worldwide. CradlePoint is a privately held company in Boise, Idaho. Learn more at CradlePoint.com. The CradlePoint Sales Organization is looking for a Channel Sales Manager who will own responsibility for the sales growth and relationships with our DMR partners (CDW, Zones, 3G Store, etc) and multiple VAR partners in the region (IL, IN, WI, MI).   The Channel Sales Manager will build business plans that align tactical account or partner plans with corporate strategy, as well as build local business plans that adapt and execute regional priorities to local business realities.   They will also ensure that the partner sales force is trained, skilled, motivated, measured appropriately, and rewarded commensurately and will provide coaching and mentoring, and will challenge individuals and teams to improve sales performance.   They will actively recruit to provide CradlePoint with superior sales talent, manage pipeline size, shape, and velocity and provide timely, accurate forecasts.   In addition to the above, the Channel Sales Manager will remove obstacles that inhibit team success.  

QA Analyst (Hardware)

The QA Analyst I (HW) performs an extensive evaluation of new product designs to ensure the design is suitable for its intended application and meets CradlePoint’s high quality standards. You will work with experienced teams of hardware, firmware, software and QA engineers and learn best practices to successfully qualify cellular modems and 802.11 wireless networking products. QA Analyst I (HW) is responsible for analyzing incoming hardware, capabilities and solutions/use cases, as defined by the product management team, then evaluate the risk and qualification effort. You will then perform and document initial qualification on the hardware to establish baseline metrics and design test cases, approaches and methodologies to be used in QA testing. You may need to create scripts or automated harnesses to accomplish the device qualification and testing. QA Analyst I (HW) will frequently work with various types and brands of networking equipment (routers, switches, firewalls, access points, etc.), and may be required to configure those devices. Additionally, since CradlePoint is a cellular networking company, you will frequently work with cellular data modems, RF diagnostics and terminologies.

Senior Security Program Manager

Under the direction of the Director of IT, the Senior Security Program Manager will design, implement, maintain and support the overall security program. This is will include policy definition, process enhancement, training, and suggestions for system changes needed to meet security requirements. The Program Manager will also be responsible for responding to and investigating security incidents and alerts. It is important for the Program Manager to understand the needs and goals of CradlePoint and be able to develop an appropriate project plan to meet those goals.  The Program Manager must be flexible and assertive while being approachable and having excellent communication, leadership, and organizational skills.

Hardware Test/ Quality Engineer

CradlePoint is seeking an experienced Hardware Test/Quality engineer with a broad skill set.  This is an individual contributor role and the ideal candidate should enjoy personally creating systems and solving a variety of problems.  Responsibilities include creating test infrastructure and software test modules for various router subsystems as well as guiding future designs for improved quality and reliability.  These tests will typically be run on prototypes during the R&D phase to confirm the design is robust.  Depending on experience, this role may also be responsible for initial turn-on of new hardware platforms. CradlePoint designs and manufactures cellular routers and software platforms that facilitate secure mobile computing in the Web 2.0 world.  From M2M and mobile solutions to sophisticated enterprise routers, the company leverages Ethernet, Wi-Fi and cellular broadband to make Internet access portable, simple, secure and reliable.  CradlePoint’s unique WiPipe™ technology provides access and traffic management to improve the security, availability and quality of the network connection. CradlePoint is a energetic, privately held company headquartered in Boise, Idaho.  Boise is nestled in the foothills of the Rocky Mountains and is often voted one of the best places in the US to live based on our pleasant climate, abundant 4-season recreation and friendly people.  Come to the capital of Bronco Nation!    

Marketing Automation Specialist

The Marketing Automation Specialist is responsible for managing, programming and improving our marketing automation system for demand generation, lead nurturing, lead scoring, and automated communications programs. Main responsibilities include the setup, deployment, and management of e-mail marketing efforts that include the creation of landing pages and web contact forms. The overall purpose of this position is to help drive new leads to our Inside Sales team by deploying and managing outbound campaigns.  This position reports directly to the Director of Marketing, but would work day-to-day with the Content Marketing Manager and other Marketing Automation Specialists in creating, deploying and managing campaigns. This is a team environment position, but individual contribution and accountability is a requirement.  The successful candidate will have a data driven attitude with the ability to analyze data and build campaigns that align with company objectives.  A unique obsession with data hygiene is highly preferred.  Applicants should be well versed in lifecycle management, closed loop, top of funnel and revenue marketing. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are invested in the success of CradlePoint and its future!  CradlePoint offers a competitive salary and generous benefits that include health, dental and vision insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment. CradlePoint is the global leader in cloud-enabled 4G LTE wireless networking solutions for large enterprises. We help customers deploy, manage and analyze their wireless networking infrastructure, while also giving them the ability to control that network through our Enterprise Cloud Manager platform. We serve four primary verticals; Retail, Financial, Insurance and Transportation. We go to market through our channel partners (VARs, Value Added Resellers) and we have a leading reputation in delivering the best 4G LTE solutions in the B2B enterprise market. 

Technical Support Representative 1

Level 1 Technical Support Representatives (TSR's) will resolve customer concerns in networking protocols, including cellular transmissions, standards and protocols.  This position requires daily customer contact through inbound calls, chat, e-mail & to determine the exact nature of the customer's problems.  Level 1 TSR will escalate to Level 1 Enterprise Support Engineers.  In addition the TSR L1 must have strong communication skills, interpersonal, organizational, and presentation skills as well as be self-motivated, detail-oriented and well organized.  The ability to multi-task is a must.

Software Development Engineer 1

The CP Software Development Engineer 1 is responsible for designing and implementing computer-based software and firmware related to the development of modem drivers. Qualified candidates will participate in a team to design, develop, execute, maintain and enhance CradlePoint routers and systems. Additionally, candidates must have strong coding skills, fully understand software development tools and platforms, and be familiar with version control systems. As the leading provider of 4G/3G business grade network router solutions, CradlePoint provides secure broadband wireless connectivity to distributed enterprises, small businesses and mobile consumers. The exploding availability and use of high speed 3G/4G wireless networks worldwide is driving dynamic growth and success at CradlePoint. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.

QA Engineer 2

CradlePoint, a worldwide leader in broadband wireless networking for distributed enterprise, seeks a QA Engineer II.  The QA Engineer II will be responsible for executing written tests, recording results and reporting on those results. Testing will be performed on both router firmware and web-based SaaS management platform. QA Engineers must use skills in advanced PC usage, routers and networking to configure all relative test equipment. They must also write scripts, utilities and test documentation, as necessary. The QA Engineer II is considered a mid-level position with expectation of deep fundamental knowledge of testing principles and methodologies. Heavy exploratory testing will be performed. They will frequently work with various types and brands of networking equipment (routers, switches, firewalls, access points, etc.), and may be required to configure those devices. Additionally, QA Engineers will frequently work with cellular data modems, RF diagnostics and terminologies. QA Engineers will also be involved in handling customer escalations from the Support Team, when necessary. CradlePoint offers a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.

Enterprise Support Engineer L1

CradlePoint, a worldwide leader in broadband wireless networking for distributed enterprise, seeks an Enterprise Support Engineer.  The Enterprise Support Engineer will resolve customer concerns in networking protocols, including cellular transmissions, standards and protocols. This position requires daily customer contact through inbound calls, chat, e-mail and direct contact on-site or in labs to determine the exact nature of the customer's problems. Engineers will escalate to Level 2 and 3 Engineers. Other daily tasks include generation of solutions for our on-line knowledge base. In addition to technical experience the Enterprise Support Engineer must have good communication, interpersonal, organizational, and presentation skills as well as be self-motivated, detail-oriented and well organized. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.

Inside Sales Representative

CradlePoint is a growing company and is currently looking for Inside Sales Representatives to join its team! We need ambitious, talented Inside Sales Representatives to help our customers choose the right CradlePoint products and services to meet their needs. Team members are responsible for meeting and exceeding sales quota, outbound calling, opportunity identification and building consultative, long-term relationships with customers and partners. Successful candidates will enjoy working with a great team, competitive pay, flexible work schedules and a casual dress environment!