Network Management & Applications

Quickly deploy, manage and monitor your network.

NetCloud Manager

Rapidly deploy and dynamically manage networks at geographically distributed locations with NetCloud Manager, Cradlepoint’s network management service within the Cradlepoint NetCloud platform. Improve productivity, reduce costs, and enhance the intelligence of your network and business operations.

 

Description

*Enterprise Cloud Manager (ECM) has changed to NetCloud Manager.


Benefits

INSTANT INSIGHTS & INTELLIGENT MANAGEMENT

Proactive alerts and reporting enable you to better manage your network across your organization.

  • Robust WAN & LAN analytics to manage performance, data usage & costs
  • Application aware policies for intelligent WAN selection & optimization
  • Manage networks intelligently with real-time QoE analytics
  • Monitor 3G/4G LTE data usage, avoid overages
  • Set alerts for 3G/4G LTE modem connectivity issues, failed login attempts, modem removal, unauthorized users or configuration changes

Cradlepoint NetCloud ECM modem usage dashboard Modem Usage Dashboard


LOWER THE TOTAL COST OF OWNERSHIP

Protect mission-critical applications—improve network uptime and performance while reducing costs:

  • Using cloud secure access, extend management capability to any primary router Out-of-Band without a static IP (ECM PRIME only)
  • Extend cloud secure access to any third party LAN device with Remote Connect
  • Perform remote diagnostics: Status reports & error logs
  • Troubleshoot without onsite IT support & reduce truck rolls, saving time & money

Cradlepoint NetCloud ECM Alerts and Logs Activity Alerts & Logs Activity


PROTECT YOUR NETWORK

  • Secure data transactions with advanced VPN options
  • Integrate Zscaler Internet Security to inspect & filter “direct to internet” traffic with near-zero latency
  • Unified Threat Management (IPS/IDS) security options
  • Always available with enterprise class Tier 4 datacenter, SSAE Type II (SAS 70) compliance
  • Upgrade firmware remotely—ensure up-to-date security & PCI Compliance
  • Dark cloud security with Software-defined Perimeter (SD-P) options

Cradlepoint NetCloud ECM Firmware Update screen shot Groups Firmware Update


SCALE FASTER

  • Zero-touch configuration at installation for rapid deployment
  • Integrate easily with enterprise applications using Cradlepoint’s Open API
  • Cloud-managed instant scalability with no capital infrastructure costs
  • Deliver new services & applications for increased security & extended capabilities
  • Prevent poor customer experiences & lost revenue caused by Internet downtime

Cradlepoint NetCloud ECM GeoView Dashboard screen shot GeoView Dashboard

Specifications

Features

  • Software-defined WAN including cloud management, hybrid WAN and traffic steering capabilities.
  • Centralized management via the cloud—including Out-of-Band and third party devices.
  • Remote to local UI for wide range of third party devcies.
  • Hybrid WAN management for 3G/4G LTE and wired Ethernet connections.
  • Remotely configure or update router software on individual devices or in groups.
  • Create alerts and get reports: Network downtime, security threats, LTE data usage and more.
  • Secure device registration and authentication.
  • Efficient, real-time bi-directional management protocols optimized for cellular.
  • Open API enables single-pane-ofglass, integration and extensibility.
  • Resilient: Tier 4 datacenter, SSAE Type II (SAS 70) compliance.

Functionality
Standard
PRIME
  Cloud-based network management for distributed enterprises Advanced, location-based all device network management
Analytics Dashboard
Aggregate Data Usage
Cellular Data Usage
GeoView Location Services Map  
Modem (Carrier/Operator) Data Usage  
Client Usage  
Real-time Configuration & Monitoring
Troubleshooting (Ping & Traceroute)
Speed Test
Advanced Location Based Management  
Location Services — GeoView  
  • Map Location
 
  • Geo-fence
 
Linked Router Management (LLDP)  
Advanced Enterprise Routing  
  • OSPF / BGP / RIP
 
  • VRRP
 
  • STP
 
  • NHRP
 
Advanced VPN & Tunneling Protocols  
  • OpenVPN (SSL VPN)
 
  • L2TP
 
NEMO/DMNR Primary  
NEMO/DMNR Failover  
Remote Connect  
  • Real-Time Stats (Connect to Device UI)
 
  • Console (CLI)
 
  • LAN Manager - 3rd Party Devices
 
Out-of-Band Management  
Historical Data 30 days 90 days
Modems
Multi-Carrier Software Defined Radio
Modem Firmware Management
Groups
Group Dashboard
Client Dashboard  
Create / Manage Groups
Configuration & Monitoring
Router Firmware Updates
Alerts & Logs
Alerts Management
Activity Log
Reporting
Scheduler
Tools
Router SDK
API

Support

Knowledge Base Articles

  • Cradlepoint NetCloud Manager (NCM) Release Notes

    This article provides information regarding changes to NetCloud Manager (NCM) versions.

  • Getting Started with NetCloud Manager

    This article is intended to be used as a Getting Started Guide for Cradlepoint's NetCloud Manager (NCM).

  • NetCloud Manager FAQ

    This article provides links to several articles with help and information regarding NetCloud Manager (NCM).

  • NetCloud Manager: Alerting and Reporting

    This article describes how to set up alerts, export reports, and export logs from NetCloud Manager (NCM).

  • NetCloud Manager: Configuration Priority

    This article explains how configuration priorities are set between NetCloud Manager and the device administration pages, as well as how to determine the source of the router's configuration.

  • NetCloud Manager: Access via a Private Network

    In some cases the Cradlepoint router may reside behind a private network, which can cause issues if NCM is needed to manage your device. This article describes the steps necessary to allow a Cradlepoint router that is on or behind a private network to communicate with NCM.

  • NetCloud Manager: Overview

    This article describes the overview of NCM and the diverse content that is available to you in one location.

  • NetCloud Manager: Connecting Devices

    This article describes the steps necessary to connect your device to NCM including migrating from WiPipe Central and upgrading the firmware to the necessary version.

  • Manual: Getting Started

    This is the product manual section for the Getting Started tab, including information on NetCloud Manager Registration, the First Time Setup Wizard, and the IP Passthrough Setup Wizard.

  • NCOS: Out of Band Management

    This document is intended to guide an administrator through configuring the Serial Redirector feature on Cradlepoint routers for out-of-band management.


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Resources

How to Buy

How to Buy

NEW CUSTOMERS

If you are a new customer, and not currently utilizing NetCloud Manager, please contact your Approved Cradlepoint Partner.

 

 

 

EXISTING CUSTOMERS

If you are an existing customer, currently using NetCloud Manager Standard, please contact our Insides Sales Team for an NCM Prime Upgrade Quote. You can then use the quote to purchase through your Approved Cradlepoint Partner.

 

 

 


Product Requirements

Customer’s NetCloud Manager account must be all NCM Standard or all NCM PRIME. There cannot be a mix of NCM Tiers in one account.


Supported Cradlepoint routers

NetCloud Manager is supported on all Cradlepoint routers.

 

Part Numbers

Product Name Part No. Description
Standard ECM-MT1YR 1-yr NetCloud Manager Standard, SaaS License
Standard ECM-MT3YR 3-yr NetCloud Manager Standard, SaaS license
Standard ECM-MT5YR 5-yr NetCloud Manager Standard, SaaS License
PRIME ECM-PRM-MT1YR 1-yr NetCloud Manager PRIME, SaaS License
PRIME ECM-PRM-MT3YR 3-yr NetCloud Manager PRIME, SaaS License
PRIME ECM-PRM-MT5YR 5-yr NetCloud Manager PRIME, SaaS License

Security Applications

Zscaler Internet Security: Configured in minutes, best-in-breed Zscaler Internet Security protects your organization from web-based threats.

 

CP Secure Threat Management: A comprehensive intrusion prevention and detection system (IPS/IDS) that is powered by Trend Micro’s industry leading DPI engine.

 


 

Support Bundles

NetCloud Manager (Standard or PRIME) + CradleCare

Product Name Part No. Description
Standard + CradleCare ECM-CC1YR-CAT2 1-yr NetCloud Manager Standard + CradleCare Support
Standard + CradleCare ECM-CC3YR-CAT2 3-yr NetCloud Manager Standard + CradleCare Support
Standard + CradleCare ECM-CC5YR-CAT2 5-yr NetCloud Manager Standard + CradleCare Support
PRIME + CradleCare ECM-PRM-CC1YR 1-yr NetCloud Manager Prime + CradleCare Support
PRIME + CradleCare ECM-PRM-CC3YR 3-yr NetCloud Manager Prime + CradleCare Support
PRIME + CradleCare ECM-PRM-CC5YR 5-yr NetCloud Manager Prime + CradleCare Support

 

NetCloud Manager (Standard or PRIME) + CradleCare Basic

Product Name Part No. Description
Standard + CradleCare Basic ECM-CCB1YR-CAT2 1-yr NetCloud Manager Standard + CradleCare Basic Support
Standard + CradleCare Basic ECM-CCB3YR-CAT2 3-yr NetCloud Manager Standard + CradleCare Basic Support
Standard + CradleCare Basic ECM-CCB3YR-CAT2 5-yr NetCloud Manager Standard + CradleCare Basic Support
PRIME + CradleCare Basic ECM-PRM-CCB1YR 1-yr NetCloud Manager Prime + CradleCare Basic Support
PRIME + CradleCare Basic ECM-PRM-CCB3YR 3-yr NetCloud Manager Prime + CradleCare Basic Support
PRIME + CradleCare Basic ECM-PRM-CCB5YR 5-yr NetCloud Manager Prime + CradleCare Basic Support

Internet Security Solution Bundles

Both PRIME and Standard NCM Tiers can be bundled with Zscaler Internet Security to enable advanced web content filtering for employees and public WiFi access.

NetCloud Platform Bundles: NetCloud Manager + NetCloud Engine + CradleCare

Product Name Part No. Description
NetCloud Platform Bundle STD 1-yr NCE-GW-ECM-CC1YR 1-yr NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • 1-yr NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Manager STD, ECM-MT1YR
  • CradleCare, Cat 2 products, CCPRM1YR-CAT2
CradleCare, Cat 2 products,  CCPRM1YR-CAT2 NCE-GW-ECM-CC3YR 3-yr NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-3YR
  • NetCloud Manager STD, ECM-MT3YR
  • CradleCare, Cat 2 products, CCPRM3YR-CAT2
NetCloud Platform Bundle STD 5-yr NCE-GW-ECM-CC5YR 5-yr NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-5YR
  • NetCloud Manager STD, ECM-MT5YR
  • CradleCare, Cat 2 products, CCPRM5YR-CAT2
NetCloud Platform Bundle STD 1-yr Renewal NCE-GW-ECM-CCR1 1-yr renewal for NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-R1
  • NetCloud Manager STD, ECM-MT-R1
  • CradleCare, Cat 2 products, CCPRM-R1-CAT2
NetCloud Platform Bundle STD 3-yr Renewal NCE-GW-ECM-CCR3 3-yr renewal NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-R3
  • NetCloud Manager STD, ECM-MT-R3
  • CradleCare, Cat 2 products, CCPRM-R3-CAT2
NetCloud Platform Bundle STD 5-yr Renewal NCE-GW-ECM-CCR5 5-yr renewal NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-R5
  • NetCloud Manager STD, ECM-MT-R5
  • CradleCare, Cat 2 products, CCPRM-R5-CAT2
NetCloud Platform Bundle STD Co-Term Renewal NCE-GW-ECM-CCRCT Co-term renewal for NetCloud Gateway Standard + NetCloud Manager Standard + CradleCare, includes:
  • NetCloud Gateway STD, NCE-GW-RCT
  • NetCloud Manager STD, ECM-MT-RCT
  • CradleCare, Cat 2 products, CCPRM-RCT-CAT2
NetCloud Platform Bundle PRM 1-yr NCE-GWECM-PRM-CC1YR 1-yr NetCloud Gateway PRIME + NetCloud Manager PRIME + CradleCare, includes:
  • NetCloud Gateway PRM, NCE-GWPRM-1YR
  • NetCloud Manager PRM, ECM-PRM-MT1YR
  • CradleCare, Cat 2 products, CCPRM1YR-CAT2
NetCloud Platform Bundle PRM 3-yr NCE-GWECM-PRM-CC3YR 3-yr NetCloud Gateway PRIME + NetCloud Manager PRIME + CradleCare, includes:
  • NetCloud Gateway PRM, NCE-GWPRM-3YR
  • NetCloud Gateway PRM, NCE-GWPRM-3YR
  • CradleCare, Cat 2 products, CCPRM3YR-CAT2
NetCloud Platform Bundle PRM 5-yr NCE-GWECM-PRM-CC5YR 5-yr NetCloud Gateway PRIME + NetCloud Manager PRIME + CradleCare, includes:
  • NetCloud Gateway PRM, NCE-GWPRM-5YR
  • NetCloud Manager PRM, ECM-PRM-MT5YR
  • CradleCare, Cat 2 products, CCPRM5YR-CAT2