Support Services

Connect Portal

 

Login to the Connect Portal to find out about:

 

  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation
 

Create a Connect Portal account


Knowledge Base Search

 

Search by Cradlepoint product, service or feature.

 

 

 

Visit Knowledge Base

 

Knowledge Base by Product

 


Contact Support

 

If you still need help and have CradleCare, choose your method of contact:

 

Support Hours of Operation:

North America: 6 a.m. to 6 p.m. (U.S. Mountain Time)

EMEA: 9 a.m. to 9 p.m. (Greenwich Mean Time)

APAC: 9 a.m. to 9 p.m. (Australian Eastern Standard Time)

 

Call (Toll Free)

Country

U.S./Canada

U.K.

Germany

Spain

South Africa (local)

Australia

New Zealand

Japan

Singapore

12x5

+1 855 813 3385

+44 800 808 5418

+49 800 100 6818

+34 900 809 092

+27 87 551 8088

+61 1 800 861 525

+64 80 045 3793

+81 80 0080 7919

+65 800 852 6321

 
 

 

Don't have CradleCare? Learn more

 


Update Your Cradlepoint Network

 

Add CradleCare back to your network with a router upgrade that simultaneously delivers better security, performance and functionality for your business. Learn how to refresh your Cradlepoint legacy products.

 

For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.


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