PHS300 - Support

This page contains information and downloads that you can use to resolve problems with your PHS300.
Our Frequently Asked Questions section has common problems and solutions that can help you fix simple problems.
For problems or questions, please feel free to e-mail our support group.

support@cradlepoint.com

Quickstart Guide

The Quickstart guide contains the basic steps and information to get your router connected to your modem or handset. Download Here (PDF Format)

*You may need to right click and select "save file as" to prevent your browser from opening this file directly.

Firmware Download

You can download new versions of the CradlePoint Firmware by selecting one of the links below. It is recommended that you update to the newest firmware.

Look at our Frequently Asked Questions section for help on updating your firmware and more.

1 - Please review the "Firmware Errata" section of the Release Notes if you plan on using WPA2 and TKIP before configuring your router.

Supported Devices

These devices are supported on the latest version of firmware. Please ensure you are running the most recent firmware to ensure device compatibility.

1- ExpressCards require a USB to ExpressCard Adapter.
2- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our FAQ section as well as our release notes.
3- Use of the Palm Centro requires Rev. 1.1 Hardware or use of an external USB hub.
4 - Requires an Express-To-USB adapter that provides 1.2 volts.