Saving Time & Resources Helps Agencies Improve Mission-Critical Services
Whether reacting to emergencies or proactively serving residents, public safety organizations are using connected technology more than ever before to keep people safe at home, at work, and in public.
Here are four ways that agencies are using software-defined, cloud-managed LTE solutions to do their jobs more effectively:
Nonstop Connectivity Gives Officers More Time to Save Lives
One of the biggest challenges for law enforcement and first responders is to decrease the amount of time spent going back and forth between headquarters the field — and to increase time spent protecting residents.
With LTE-enabled in-vehicle routing platforms and single-pane-of-glass cloud management, officers can access mission-critical applications and information and file key reports from their vehicles — anywhere they go. This means fewer trips to the station.
“There is no real reason for them to come to the police station unless they have to process someone that was arrested. They can write all of their reports and get to all their resources, maps, or whatever else they need on our main server without a trip into the station,” said Robert Green, director of technology, Ewing, NJ, Police Department
“With a Cradlepoint router secured in each trunk, officers know that when they get into their cruiser, they will be connected — end of story,” said Sharon Jensen, manager of planning and analysis, Boise Police Department’s IT Department.
Disaster Response Relies on Instant Pop-Up Networks
Certain organizations are called in to help ensure public safety when the problem’s scale — and stakes — are massive. Those organizations need connectivity that can be deployed quickly and without hassle. For example, Safe Environment Engineering, a leader in hazardous environment and incident response, depends on Cradlepoint solutions to work wherever they are dispatched to monitor and remediate hazardous chemical, radiological, or biological agents.
In these situations, Cradlepoint devices create wireless networks to facilitate communication between the sensors and instruments and the outside world.
“Working seamlessly within our solutions, Cradlepoint’s ability to create hotspots and integrate with multiple wireless service providers allows first response teams the confidence that information gathered can be shared in real time with the people that need it the most,” said David Lamensdorf, CEO and founder of Safe Environment Engineering.
Another organization, Disaster Tech Lab, often is called upon to help the people affected by wars, natural disasters, and other events that displace entire communities. Communications networks often fail when natural disasters hit, meaning at times LTE connectivity is the only option for getting online and communicating with the rest of the world — a vital function in these situations.
Disaster Tech Lab uses Cradlepoint solutions to quickly and easily deploy connectivity at sites of natural disasters, in refugee camps, in communities affected by medical epidemics, and elsewhere.
Mobile Connectivity Enables Telemedicine & Faster Medical Treatment
The proliferation of telemedicine is one of the most important advancements in healthcare technology. For example, the University of Virginia Health Systems developed a connectivity-dependent solution that helps ensure faster treatment of stroke victims. When emergency professionals suspect that a patient has experienced a stroke, they can initiate a live video link with ER specialists while en route to the hospital.
Those specialists use the video link to conduct a stroke assessment remotely meaning that once the patient arrives on site, he or she can begin receiving treatment immediately.
UVA Health System leveraged Cradlepoint’s in-vehicle LTE routing platforms to deploy these telemedicine kits across both urban and rural settings, and to avoid the type of latency and poor video quality that could hinder treatment.
Wireless WAN Makes Cities ‘Smarter’
Organizations all over the world are implementing Internet of Things technologies to keep residents safe on roadways. These “Smart City” applications often require wireless connectivity and remote management to keep traffic flowing at a safe, consistent rate.
The City of San Antonio’s Traffic Management Center deployed a reliable, cost-effective solution by using 4G LTE as its primary WAN source at nearly 700 intersections, with WiFi facilitating a mesh system.
The IT team also uses the cloud management services within Cradlepoint’s NetCloud platform to consistently monitor, manage, and troubleshoot the city’s intersections in real time — determining whether a truck roll is necessary.
"It has changed our mindset to the point that we are beginning to come up with new ways to utilize the system to make our jobs easier, and to make the ride better for the traveling public," said Marc Jacobson, manager of the City of San Antonio’s Traffic Management Center.
Networks Built for the Rigors of Public Safety
When public safety organizations choose and deploy networks to enable life-saving technologies, they must contend with unique requirements. Depending on the organization’s mission, the solution must meet some or all the following qualifications:
- The solution must be rugged. Many public safety applications involve in-vehicle connectivity; the router must be designed to withstand vibration and fluctuating temperatures (without taking up too much space).
- The solution must simplify management. Organizations want their first responders focused on saving lives, not on fiddling with finicky or complex technology. They also want their IT personnel to be able to manage and troubleshoot the network without bringing vehicles back to headquarters.
- The solution must enable security. Any public organization that provides medical treatment must contend with HIPAA and choose a solution that makes it easier to achieve compliance.
- The solution must be cost-effective. Of course, all organizations care about maximizing their IT budget, but public safety organizations, funded by taxpayers, must do more with less. They need the confidence to know that the investments they make today will be able to meet their needs for years to come.
A solution that meets those requirements allows public safety professionals to spend more time doing what they do best: saving lives.
What Does Your Emergency Services Network Need?
Read this Solution Brief for a glance at what public safety organizations view as essential for future-proof networking.