Here Comes Santa Claus: Cradlepoint Ensures Reliable Connectivity to Help NORAD Track Santa

NORAD Cradlepoint

Cradlepoint’s AER1600 Advanced Edge Routers with dual modems ensure always-on Internet for NORAD’s Santa Tracker mission

This weekend, Santa Claus will embark on his journey to deliver presents to children across the globe, and NORAD will track his path for all to see for their 61st year. Cradlepoint provides the vital Internet connectivity necessary for NORAD to track Santa’s whereabouts.

NORAD, also known as the North American Aerospace Defence Command, is located at Peterson Air Force Base in Colorado Springs. Every year, hundreds of volunteers gather to answer phone calls and give eager children updates on the location of Father Christmas. Although it began as a telephone-based service, the program is becoming smarter and more technologically advanced, as children now can track Santa through a variety of outlets, ranging from social media to user-friendly apps.

None of this would be possible without Internet connectivity. The volunteers at the Operations Center will use Cradlepoint AER1600 dual-modem routers to connect to Verizon’s high-speed 4G LTE network. With so many children depending on them, these volunteers need fast, reliable connectivity with optimal throughput to complete their most important mission all year.

Cradlepoint’s enterprise support team will use NetCloud Manager, a service within Cradlepooint NetCloud, to remotely monitor the networks.

Tracking Santa Claus

There are plenty of ways to see Santa this year.

Starting at 2:01 a.m. EST on Dec. 24, website visitors can watch Santa make preparations for his flight with NORAD's Santa Cams streaming videos. Beginning at 6 a.m. EST Dec. 24, trackers worldwide can speak with a live phone operator to inquire as to Santa's whereabouts by dialing the toll-free number 1-877-Hi-NORAD (1-877-446-6723) or by sending an email to

Any time on Dec. 24, Windows Phone users can ask Cortana for Santa's location, and OnStar subscribers can press the OnStar button in their vehicles to locate Santa.

Official NORAD Tracks Santa apps are available in the Windows, Apple, and Google Play stores, so parents and children can countdown the days until Santa's launch on their smart phones and tablets. Tracking opportunities also are offered on Facebook, Twitter, YouTube, Instagram, and Google+. Santa followers just need to type "@noradsanta" into each search engine to get started.

History of NORAD Santa Tracker

The U.S. military began the Santa tracking program in 1955, when a local media advertisement directed children to call Santa directly. However, the number was misprinted, so instead of reaching Santa, a call went through to the Crew Commander on duty at the Continental Air Defense Command Operations Center. Thus began the tradition, which NORAD has carried on since it was created in 1958.

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