Business Continuity is Vital for Patients & Healthcare Professionals
In healthcare, with technologies rapidly improving and with organizations responsible for saving lives and improving patient satisfaction, network downtime can be disastrous. Reliable connectivity is more important in healthcare than ever before.
Clinical-grade environments are 24/7. More and more healthcare organizations are leveraging cloud-based applications, electronic healthcare records (EHRs), clinical applications, health information exchanges, and HR applications. Failover solutions let clinics and doctors’ offices focus on their core mission of improving patient outcomes and the quality of patient care.
Time is particularly important in healthcare environments — especially in life-threatening situations. Delayed service can cost lives, which is why reliable connectivity is a requirement. For example, emergency departments rely on ambulatory connectivity not only to inform the medical staff when a patient arrives, but also to enable doctors to provide treatment before the patient arrives at the facility.
On a systemic level, healthcare organizations that deal with connection disruptions often lose valuable staff and patient time. When a network goes down, IT professionals must spend time reestablishing connectivity, while practitioners are forced to treat patients without many of the resources to which they’re accustomed.
Creative Solutions in Healthcare, a Texas-based provider of skilled nursing facilities, was facing multiple connectivity outages each week, mostly as a result of severe weather. The time needed to fix such outages and to switch to back-up systems often involves relying on paper-based processes and recording of medical information, resulting in lower morale among staff, disrupted business continuity, and frustrated patients and caregivers.
Wireless failover solutions now enable the organization to run seamlessly in the event of an outage, without compromising valuable staff or patient-treatment time.
Failover solutions also help healthcare organizations save money — in multiple ways. Ground-level expenses, such as the high costs of paper-based processes, can be drastically reduced. Similarly, offices and institutions can save money through better retention of employees, improved staff morale, better quality of care, and high patient satisfaction scores.
When examining the cost savings potential of failover in healthcare, there are two levels of cost to consider. The first is the cost of an outage itself and the resulting impact. The second is the total cost of what it takes to run a facility and how that can be reduced through a failover solution.
Many healthcare organizations are implementing cloud-based VoIP solutions for phone service. Having the right failover solution can help eliminate network outages, while also enabling Out-Of-Band Management capabilities to help troubleshoot other on-premises equipment. This can result in the elimination of POTS lines and significant cost savings.
Of course, in healthcare, the ultimate goal is to improve patient care and save lives. When systems run efficiently, providers can focus more on patients and the quality of treatment they provide. How effective practitioners are, how many patients they can see, as well as their reputations as healthcare providers all depend on how smoothly and reliably their systems run.
In particular, having health information available electronically directly benefits patients. A national survey of physicians reported “75% of providers report that their electronic health records (EHRs) allow them to deliver better patient care.” When practitioners and providers have to switch to paper records because of a network outage, the quality of care suffers and patients feel the impact.
Failover solutions do more than empower healthcare organizations and practitioners to save time, money, and lives; they also position those in the healthcare industry to be adaptable and nimble as healthcare technology, regulations, and requirements change.
Healthcare is an extremely dynamic environment. A lot more applications and services are moving to the cloud; systems have to be connected 24/7, and everything has to be secure. Having the right failover solution, along with cloud-based management, allows the flexibility to deploy new solutions quickly and securely, while being supported by a small staff.
Live Webinar: '4G Failover — Preventive Care For Your Healthcare Network'
For healthcare campuses and offices, the consequences of just a few minutes of downtime ripple across the entire organization’s operations. The proliferation of cloud applications means suspended connectivity can cause catastrophic problems, and patients’ health and safety could be put at risk.
Join us for a live webinar Tuesday, May 24, at 9 am PDT/12 pm EDT, to learn about:
The consequences of network downtime for healthcare
The options for business continuity
How software-defined LTE connectivity is enabling the healthcare industry
Key considerations for choosing a wireless failover solution