CradleCare & Extended Warranty

Need help with your network?

 

Cradlepoint offers multiple tiers of support to keep your network secure, problem-free, and operationally efficient. Our secure Connect Portal is your source for firmware upgrades, subscription services, and support case tracking. In addition, our Knowledge Base contains product documentation, release notes, and product usage tips for your self-service technical assistance.

 

CradleCare provides support resources and expertise to keep your network smoothly running. For more information about CradleCare, please see the CradleCare Support Product Brief.

 

What does CradleCare cover?

 

Cradlepoint Routers

 

Cradlepoint Routers

Configuration, Troubleshooting & Router / Modem Firmware

 

 

Cradlepoint Software Services

 

Cradlepoint Software Services

Enterprise Cloud Manager & NetCloud Engine

 

Support Services Tiers:

 

Included


  • 12x5 email support (for ECM and NetCloud Gateway only)
  • Knowledge Base access
  • Firmware upgrades
  • Standard warranty with extended warranty options

 

CradleCare Basic


  • 12x5 phone, email and chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Knowledge Base access
  • Firmware upgrades
  • Standard warranty with extended warranty options

CradleCare Basic


  • 12x5 phone, email and chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Knowledge Base access
  • Firmware upgrades
  • Standard warranty with extended warranty options

CradleCare Basic


  • 12x5 phone, email and chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Knowledge Base access
  • Firmware upgrades
  • Standard warranty with extended warranty options

 

 

 

 

CradleCare


  • 24x7 qualified phone support and 12x5 email/chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Advanced Exchange: Next business day replacement
  • Service level targets
  • Knowledge Base access
  • Firmware upgrades
  • Extends router warranty for term of CradleCare license

CradleCare


 

  • 24x7 qualified phone support and 12x5 email/chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Advanced Exchange: Next business day replacement
  • Service level targets
  • Knowledge Base access
  • Firmware upgrades
  • Extends router warranty for term of CradleCare license

CradleCare


  • 24x7 qualified phone support and 12x5 email/chat support for Cradlepoint routers, ECM and NetCloud Gateway
  • Advanced Exchange: Next business day replacement
  • Service level targets
  • Knowledge Base access
  • Firmware upgrades
  • Extends router warranty for term of CradleCare license

 

 

 

Support Services Tiers for NetCloud Client:

 

Included


  • 12x5 email support for NetCloud Client on any device (PC, iOS, Android, Mac, Linux)

 

CradleCare


  • 24x7 qualified phone, email and chat support for Netcloud Client on any device (PC, iOS, Android, Mac, Linux)

 

 

Extended Warranties

 

Extended Warranties can be purchased in subsequent years, and as a follow-on warranty at the conclusion of the standard warranty period. No gap in coverage is allowed: the new warranty must be in place before the existing warranty expires.

 

  • Hardware repair/replacement — extend standard warranty to 2, 3, or 5 years
  • Pricing based on annual subscription

 

 

Customer Feedback

"Support was awesome. The engineer was very informative, helpful and extremenly technical. I wish every support call was that easy."

"Support was awesome. The engineer was very informative, helpful and extremenly technical. I wish every support call was that easy."

 

- Sr. Manager of IT Networking & Telecom Medical Services Company

 

"I was impressed with Cradlepoint's patience, professionalism and knowledge. I wish I received that level of support from other vendors."

"I was impressed with Cradlepoint's patience, professionalism and knowledge. I wish I received that level of support from other vendors."

 

- Owner, Secured Controlled Access Company

 

Want to upgrade your CradleCare plan?

 

Additional Resources

 

 

Troubleshoot On My Own

 

Search our Knowledge Base for self help articles for your product.

 

 

 

Visit the Knowledge Base


Already Have CradleCare? Contact Support

 

Chat with SupportChat

 

 

Email support@cradlepoint.comEmail

 

 

Call +1.855.813.3385Toll free: +1.855.813.3385

 

 


Connect Portal Login

 

Create a Connect Portal account