Originally publised November 29, 2017
Without a secure failover, erratic fixed line connectivity can cause havoc, especially in the high-demand, fast-paced fast food sector. As the name suggests, the expectation is that both the food and service are delivered quickly, and at a standardised (high) level of quality.
Modern customers require modern restaurants. As smart technology becomes the norm, diners expect reliable, high-speed networks and communications solutions, especially in the fast-food environment. These contemporary restaurants must, therefore, offer reliable POS systems and dependable back-office administrative support. In order to deliver on these requirements, a stable network is required.
"For Nando's, downtime means an unreliable point-of-sale (POS), lost revenue and a frustrated customer base," advises Sugan Ganasen, Cradlepoint Lead: Ingram Micro Southern Africa. The beloved fast-food franchise started in 1987, with the first restaurant opening in Rosettenville, Johannesburg. "With a broad footprint of over 1,000 franchises across the globe, and 259 branches in South Africa alone, sending customers away because the POS isn't working simply isn't an option."
According to Stephen Brookstein, Nando's Head of Technology: South Africa and EMEA; "Nando's is 30 years young, and facing the same challenges as all business in the local market. Stability is the key to offering customers a better experience, and this requires an integration of technology."