To request approval for Cradlepoint hardware for recycling, email RMA@cradlepoint.com and include a note that you would like to participate in the recycling program. Provide serial numbers of devices and/or quantity of accessories requested to be recycled. Cradlepoint will email a return label with attached processing instructions.
Before shipping your items, remove any SIM cards and the router battery (applicable for the E100/E110 only). Place the device in an appropriately sized box or securely packed pallet with the instruction sheet and add the provided shipping label.
If you have questions, please contact RMA@cradlepoint.com for assistance.