Welcome to the Cradlepoint FirstConnect Program

We hope you take full advantage of the benefits provided by this free program. Please read about the different opportunities that this program offers and how they may apply to you.


Program Benefits

Grant Assistance Program

Grants are monies made available to agencies from various local, state, and federal government sources. They are a way for agencies to receive funding beyond the limits of operational budgets. Grants can help bridge the gap between resources and the need for technology solutions to help serve the community.

Cradlepoint is sponsoring a grant finding and assistance program for law enforcement and fire agencies as part of the Cradlepoint FirstConnect initiative for first responders. This program is powered by PoliceOne and Fire-RescueOne, the largest network of grant resources for public safety, to help agencies obtain funding for the technology solutions they require.

If your agency does not have grant writers, this program offers 50 percent off grant writing through the independent agencies of PoliceOne and Fire-RescueOne. Agencies can email grants@cradlepoint.com if they need assistance or have questions.

This program is available to agencies for free. To get started, contact your local Cradlepoint Representative for details or go to:

Discover more about the Cradlepoint Grant Program.

FirstConnect 911

First Responders will have priority access to support channels via phone, Customer Connect Portal, and online chat when they need it. We recognize communication is a mission-critical part of what first responder agencies need to be successful and look forward to providing police, fire, and EMS teams the priority support they need to stay connected and protected. All of our team members are highly trained with advanced network certifications.

The support number specifically for first responders is 1-855-976-1786.

Alternatively, you can put in a ticket on the customer connect portal or contact Cradlepoint through chat. Now that you are a member of FirstConnect, your case will take priority and you will be served with urgency and excellence.

Cradlepoint University

Enroll in the Cradlepoint First Responder Networks Curriculum.

The Cradlepoint First Responder Networks Curriculum is comprised of multiple courses which provide information on first responder challenges which are addressed by Cradlepoint solutions, use cases in a variety of first responder environments and for a variety of technical configurations including in-vehicle, IoT (including connecting body cameras and other devices), and branch networks for connecting to headquarters and other fixed locations.

The First Responder Curriculum begins with the following two courses:

  1. 1. Cradlepoint First Responder Solutions – discusses first responder challenges and Cradlepoint solutions and use cases
  2. 2. First Responder Technical Foundations – provides terminology and technology associated with first responder networks

Finally, the Network Associate and Network Professional curricula provide a deep dive into Cradlepoint’s NetCloud software service to aid in configuration, deployment, and network management. Cradlepoint’s rich security capabilities are also addressed.

If you would like to enroll other members of your agency into the FirstConnect Program, especially those IT folks that will need the 24x7 support line, please send them this link to self-enroll and a member of the Cradlepoint team will reach out to verify their position and get them into the program.

Enrollment link for self-registration and enrollment into the FirstConnect Program:

Partner & Installer Network

Emergency vehicles have unique requirements when it comes to the installation of in-vehicle routers, including vehicle wiring, antenna selection and placement, and connections to OBD-II ports, sensors, sirens, and lights. Cradlepoint provides access to its network of experienced partners, installers, and upfitters so first responder agencies can accelerate roll-outs while minimizing vehicle downtime.

This is for agencies who do not currently have a reseller or installer with those capabilities. Please contact FirstConnect@cradlepoint.com for referrals to partners and installers.

Annual First Responder Charitable Donations

As part of Cradlepoint’s commitment to ‘Connect & Serve’ those who protect and serve, the Cradlepoint Cares™ program will donate to charities that are dedicated to first responders and their families. Each year, Cradlepoint will make this donation in honor of the agencies that purchase from us.