Support Services

Connect Portal


Login to the Connect Portal to find out about:


  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation

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Knowledge Base Search


Search by Cradlepoint product, service or feature.




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Contact Support


If you still need help and have CradleCare, choose your method of contact:


Support Hours of Operation: 6 a.m. to 6 p.m. U.S. Mountain Time


Call +1.855.813.3385

Toll free: +1.855.813.3385

Chat with SupportChat



Call +1.855.813.3385 Toll free: +1.855.813.3385



Don't have CradleCare?


Learn more

Update Your Cradlepoint Network


Add CradleCare back to your network with a router upgrade that simultaneously delivers better security, performance and functionality for your business. Learn how to refresh your Cradlepoint legacy products.


For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.

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