Support Services

Connect Portal


Login to the Connect Portal to find out about:


  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation

Create a Connect Portal account

Knowledge Base Search


Search by Cradlepoint product, service or feature.




Visit Knowledge Base


Knowledge Base by Product


Contact Support


If you still need help and have a NetCloud Solution Package or CradleCare, choose your method of contact:


Call icon Call Toll Free


North America:

Support Hours of Operation:
6 a.m. to 6 p.m. (MST)


U.S./Canada +1 855 813 3385



Support Hours of Operation:
9 a.m. to 9 p.m. (GMT)


U.K. +44 800 808 5418
France +33 805 11 84 22
Germany +49 800 100 6818
Spain +34 900 809 092
South Africa +27 87 551 8088*


*Local number



Support Hours of Operation:
9 a.m. to 9 p.m. (AEDT)


Australia +61 1 800 861 525
New Zealand +64 80 045 3793
Japan +81 80 0080 7919
Singapore +65 800 852 6321



Chat icon Chat with Support


Live Chat with a Support Agent is generally available Sunday 5 p.m. through Friday 6 p.m. (MDT). Availability may vary due to U.S. and U.K. holidays, as well as other circumstances. Please check the Important Announcements for any Support closure information.


Update Your Cradlepoint Network


Cradlepoint’s NetCloud Solution Packages provide 24x7 support, NetCloud software subscriptions, and a device upgrade that simultaneously delivers better security, performance, and functionality for your business. Learn more about NetCloud Solution Packages or to learn how to refresh your Cradlepoint legacy products.


For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.

NetCloud Status

NetCloud logo