Cradlepoint Support

Our customers often tell us that Cradlepoint solutions “just work” (which is great to hear, by the way). But if you do encounter a challenge, our committed, dedicated experts are here to help. Consider our sleeves rolled up.

Find Answers Right Away


Search Documentation

Help yourself to a bevy of technical and how-to information about our products and services.

Explore knowledge base

Ask Experts & Your Peers

Explore our community forums, where questions are collaboratively answered by support engineers, product managers, partners, and peers.

Browse Forums

Explore Training Courses

Find courses for quick learning, full curriculums, and certifications in Cradlepoint University.

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Access Marketplace for Renewal Quotes

Expand your NetCloud Service with additional service plans, new products, and renewals.​

Log into NetCloud

Talk to Our Team


Manage Support Cases

Add or update support cases you’ve submitted to our highly qualified network professionals.

View Case Dashboard


Connect via live chat for innovative troubleshooting with our technical support team.

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Call Us

Engage in problem-solving with a real person on the other line. Let’s talk through it!

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Included with NetCloud

Cradlepoint Support is one of the most valuable tools within a NetCloud subscription and is staffed by accredited network engineers who enthusiastically assist users 24x7.

  • Enterprise-level support and limited lifetime warranty included with any current NetCloud Essentials or Advanced service plan
  • Ongoing software and firmware updates available through NetCloud Manager

Metrics-driven results

It’s not just our customers telling us Cradlepoint Support is “like none other!” We hold ourselves to a high standard which is proven time and again by our industry leading averages on problem close rates and resolutions.  With 24×7 telephone support around the world, we are here for you. Count on it.

Focused customer satisfaction

​We work hard to achieve your confidence and we never stop aiming higher. We are here to ensure you are delighted with your customer onboarding from start to finish in parallel with NetCloud tools that range from training to troubleshooting.

Technical experts with credentials to prove it

Cradlepoint’s support team has direct access to the R&D team that builds the NetCloud Service. These enterprise support engineers and technical specialists have their own certifications, deep experience, and skills in solving network issue in organizations like yours.

Hear why our experts care about your support needs

Our engineers love to help you address challenges whenever a need arises.

Read what Cradlepoint customers think about our support experts.

Explore how Cradlepoint can help you unlock the power of LTE and 5G cellular for your network.