We have dedicated teams in regions the world over. We’re here to answer your questions and connect you with the perfect Wireless WAN solution for your unique business needs.
Our customers often tell us that Cradlepoint solutions “just work” (which is great to hear, by the way). But if you do encounter a challenge, our committed, dedicated experts are here to help. Consider our sleeves rolled up.
Cradlepoint Support is one of the most valuable tools within a NetCloud subscription and is staffed by accredited network engineers who enthusiastically assist users 24x7.
It’s not just our customers telling us Cradlepoint Support is “like none other!” We hold ourselves to a high standard which is proven time and again by our industry leading averages on problem close rates and resolutions. With 24×7 telephone support around the world, we are here for you. Count on it.
We work hard to achieve your confidence and we never stop aiming higher. We are here to ensure you are delighted with your customer onboarding from start to finish in parallel with NetCloud tools that range from training to troubleshooting.
Cradlepoint’s support team has direct access to the R&D team that builds the NetCloud Service. These enterprise support engineers and technical specialists have their own certifications, deep experience, and skills in solving network issue in organizations like yours.
Our engineers love to help you address challenges whenever a need arises.
Read what Cradlepoint customers think about our support experts.
The Cradlepoint Enterprise Support Team has played a crucial part in LACoFD's router configuration. They have exceeded our expectations by accommodating a high level of reliability for our first responders. Cradlepoint understands that our first responders work 24x7, and LACoFD is confident in Cradlepoint's technical abilities to transition us to the next generation of technologies.
I was on the phone with support and it was outstanding. I felt like the staff was going to figure out the issues, even if it took all day on the phone. I was not rushed and we clearly worked through problem-solving steps. I am extremely satisfied with the support.