Ericsson (NASDAQ: ERIC) today announced the launch of its generative AI-based NetCloud Assistant (ANA). This next generation of ANA is a virtual expert designed to further simplify enterprise 5G network administration. Unlike traditional chatbots, which leverage search to provide links to existing resources, ANA stands out with the ability to read, understand, and generate new text and graphical content. ANA provides personalised responses by correlating information from multiple technical documents and unique insights from the customer’s network, transforming hours or even days of work into seconds.
ANA is the first generative AI virtual expert designed for enterprise Wireless WAN (WWAN) networks, utilising large language models, with all its AI components hosted entirely within Ericsson's environment. This design ensures user and data privacy by avoiding API calls to third-party consumer generative AI applications.
Key functionalities of ANA:
Pankaj Malhotra, Head of Enterprise Networking and Security, Enterprise Wireless Solutions, Ericsson said: "Ericsson’s NetCloud is differentiated in its ability to simplify the deployment, management and troubleshooting of enterprise cellular networking. By investing heavily in cutting-edge AI technology, we are empowering even the most streamlined IT teams to tackle 5G administration challenges, enhancing network reliability, security, and user experience with unparalleled efficiency.”
ANA complements Ericsson’s NetCloud AIOps dashboard which serves as a vital component in transforming network management. Through an intelligent fault management system, it detects performance-driven anomalies, such as latency and jitter, specific to each customer's specific environment. By providing real-time insights into network performance, AIOps empowers IT teams to proactively address issues, leveraging ANA as needed, to ensure optimal network operations and enhance the overall digital experience.
New ANA features and the NetCloud AIOps dashboard are available for demonstration at Ericsson’s NRF 2025 booth #3948. Both features will evolve to support Ericsson Private 5G solutions.
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Ericsson’s high-performing, programmable networks provide connectivity for billions of people every day. For nearly 150 years, we’ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality. www.ericsson.com
