Our program helps emergency workers and first responders leverage wireless network solutions to keep our communities safe

We are honored to support the frontline professionals and volunteers who put themselves in harm’s way to help others. The Cradlepoint FirstConnect program helps public safety agencies and first responders leverage wireless network solutions to connect the most up-to-date technologies and applications that help them act faster, improve communication, stay safer, and better protect their communities. This program is free of charge to Cradlepoint state and local law enforcement, fire department, EMS, and healthcare customers.

Email FirstConnect@cradlepoint.com to learn how this program can benefit your organization.

Enroll in the Cradlepoint FirstConnect program

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Recycle your hardware

Reducing the impact of used electronics in landfills is important to Cradlepoint. The FirstConnect Recycling Program is designed to collect, repurpose, and recycle products that have reached their end of useful life. The program is open to all public safety customers enrolled in the Cradlepoint FirstConnect Program and those who are in the process of becoming a customer.

Start a recycling request

Discover what other agencies are doing

“Our Cradlepoint routers are working so seamlessly that the firefighters don’t even think about it. They can focus on their critical work instead of on technology,” said Scott England, Telecommunications Systems Consulting Engineer, County of Los Angeles Fire Department.

Learn more about how LACoFD and other public safety customers are using Cradlepoint solutions within their agencies.

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Get donations for vital charity efforts

As part of Cradlepoint’s commitment to connect and serve those who protect and serve, the Cradlepoint CaresTM program annually donates to charities that are dedicated to frontline professionals and their families. It’s our way of investing in the lives of those put their lives on the line every day.

Connect with experienced installers

Emergency vehicles have unique requirements regarding router installation; wiring; antenna selection and placement; and connections to OBD-II ports, sensors, sirens, and lights. For accelerated solution rollouts, Cradlepoint provides access to its network of experienced partners, installers, and upfitters. Agencies without a reseller or installer with specialized skills can email FirstConnect@cradlepoint.com for a referral.

Are you a Cradlepoint customer but not enrolled in the Cradlepoint FirstConnect program? Get started by filling out this brief form.

From support to online learning, Cradlepoint provides additional ways to support first responders.


Specialized support

Frontline agencies receive prioritized support services through Cradlepoint FirstConnect 911, delivered through a phone hotline, online chat, and the Customer Connect portal. Our team of highly trained professionals with advanced network certifications provides expert support for our professional responder customers.


Learn from extensive online courses

Cradlepoint University delivers a wide range of training courses for IT and other operational personnel responsible for the configuration, deployment, management, and troubleshooting of mission-critical technologies and Cradlepoint solutions.

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Explore how Cradlepoint can help you unlock the power of LTE and 5G cellular for your network.