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Our program supports the first responders and emergency workers who keep our communities safe

We are honored to support the frontline professionals and volunteers who put themselves in harm’s way to help others. Cradlepoint’s FirstConnect program helps public safety agencies obtain reliable network solutions for the most up-to-date technology and applications to help them act faster, improve communication, stay safer, and better protect their communities. This program is free of charge to Cradlepoint state and local law enforcement, fire department, EMS, and healthcare customers.

Email FirstConnect@cradlepoint.com to learn how this program can benefit your organization.

Find grants to improve your community

A wealth of new technologies and applications are available to aid frontline responders in their life-saving work. However, finding money in your budget for these important tools can provide incredibly difficult. Powered by PoliceOne, FireRescueOne, EMSGrantsHelp, and GovGrantsHelp, the largest network of grant resources for responders, Cradlepoint FirstConnect offers assistance finding grants for the technology solutions your agency needs.

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Receive specialized support

Frontline agencies receive prioritized support services through Cradlepoint FirstConnect 911, delivered through a phone hotline, online chat, and the Customer Connect portal. Our team of highly trained professionals with advanced network certifications provide expert support for our professional responder customers.

Learn from extensive online courses

Cradlepoint University delivers a wide range of training courses for IT and other operational personnel responsible for the configuration, deployment, management, and troubleshooting of mission-critical technologies and Cradlepoint solutions.

Connect with experienced installers

Emergency vehicles have unique requirements regarding router installation; wiring; antenna selection and placement; and connections to OBD-II ports, sensors, sirens, and lights. For accelerated solution rollouts, Cradlepoint provides access to its network of experienced partners, installers, and upfitters. Agencies without a reseller or installer with specialized skills can email FirstConnect@cradlepoint.com for a referral.

Get donations for vital charity efforts

As part of Cradlepoint’s commitment to connect and serve those who protect and serve, the Cradlepoint CaresTM program annually donates to charities that are dedicated to frontline professionals and their families. It’s our way of investing in the lives of those put their lives on the line every day.

Are you a Cradlepoint customer but not enrolled in the Cradlepoint FirstConnect program? Get started by filling out this brief form.


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