Support

Our customers often tell us that our solutions “just work” (which is great to hear, by the way). But if you do encounter a challenge, our committed, dedicated experts are here to help. Consider our sleeves rolled up.

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Search Documentation

Help yourself to a bevy of technical and how-to information about our products and services.

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Ask Experts & Your Peers

Explore our community forums, where questions are collaboratively answered by support engineers, product managers, partners, and peers.

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Explore Training Courses

Find courses for quick learning, full curriculums, and certifications in Enterprise Wireless University.

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Access Marketplace for Renewal Quotes

Expand your NetCloud Service with additional service plans, new products, and renewals.

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Talk to Our Team

Manage Support Cases

Add or update support cases you’ve submitted to our highly qualified network professionals.

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Chat

Connect via live chat for innovative troubleshooting with our technical support team.

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Call Us

Engage in problem-solving with a real person on the other line. Let’s talk through it!

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Included with NetCloud

Support is one of the most valuable tools within a NetCloud subscription and is staffed by accredited network engineers who enthusiastically assist users 24x7.

Enterprise-level support and limited lifetime warranty included with any current NetCloud Essentials or Advanced service plan
Ongoing software and firmware updates available through NetCloud Manager

Global support with 24x7 assistance based in Boise, Idaho; London, UK, and Melbourne, Australia
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Metrics-driven results

It’s not just our customers telling us that our support team is “like none other!” We hold ourselves to a high standard which is proven time and again by our industry leading averages on problem close rates and resolutions. With 24×7 telephone support around the world, we are here for you. Count on it.

Focused customer satisfaction

We work hard to achieve your confidence and we never stop aiming higher. We are here to ensure you are delighted with your customer onboarding from start to finish in parallel with NetCloud tools that range from training to troubleshooting.

Technical experts with credentials to prove it

Our support team has direct access to the R&D team that builds the NetCloud Service. These enterprise support engineers and technical specialists have their own certifications, deep experience, and skills in solving network issue in organizations like yours.

Hear why our experts care about your support needs

Our engineers love to help you address challenges whenever a need arises.

I have supportive leaders who work hard to help me accomplish not only the company’s goals, but my own. By far, this is the best work environment I have been a part of.

James Johnson
Extensibility Support Engineer

We’ve got a great group of fun, knowledgeable people, and our managers are fantastic. All of them have my back. You don’t get that everywhere.

Heather McDougal
Enterprise Support Engineer

Support starts from the customer's perspective. We see ourselves as their teammates. We gather a deep understanding of the customer's situation, then we work collaboratively until the issue is resolved. It’s how we help them meet their company goals.

Madison Harper
Technical Support Specialist

I love how support works together to tackle tough issues. Using our combined experience and knowledge allows us to solve customer problems faster. We are on the same team as the customer, and this approach consistently works!

Russell Mansur
Enterprise Support Engineer

Read what our customers think about our support experts.

The Cradlepoint Enterprise Support Team has played a crucial part in LACoFD's router configuration. They have exceeded our expectations by accommodating a high level of reliability for our first responders. Cradlepoint understands that our first responders work 24x7, and LACoFD is confident in Cradlepoint's technical abilities to transition us to the next generation of technologies.

Scott England
Los Angeles County Fire Department

I was on the phone with support and it was outstanding. I felt like the staff was going to figure out the issues, even if it took all day on the phone. I was not rushed and we clearly worked through problem-solving steps. I am extremely satisfied with the support.

Matt McMahon
Vidant Health

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