Support

CradleCare Support

When your applications are mission critical, you need the assurance that only CradleCare Support can provide.

Our enterprise networking experts will expedite issue resolution and provide flexible device-by-device solutions to help maximize operational efficiency. This allows you to dedicate more time to what’s important: your business.

Don't have CradleCare?

Learn more about the benefits and how to setup.

Already have CradleCare?

Contact Support via Portal, Online Chat, email support@cradlepoint.com, or toll free +1.855.813.3385


Support for NetCloud Engine (formerly Pertino) Basic, Business, and Enterprise plans

The NetCloud Engine (formerly Pertino) service continues to enable IT and network teams to deploy virtual overlay networks in minutes to connect distributed people, places and things anywhere.  The Pertino website (pertino.com) has been incorporated into Cradlepoint.com.  Customers can continue to reach the NetCloud Engine (formerly Pertino) service at app.pertino.com with their Basic, Business and Enterprise level subscriptions; and they may continue to build networks and add devices by downloading the NetCloud Client from the Cradlepoint/Downloads page.  

Excellent Cradlepoint customer support continues based on the customer’s Basic, Business and Enterprise subscription plan:  View NetCloud Engine (formerly Pertino) Plans.  Our Knowledge Base continues to include articles to support the NetCloud Engine (formerly Pertino) service here.  

Contact Support via Portal, Online Chat, email support@cradlepoint.com, or toll free +1.855.813.3385


Firmware

Customers are able to access new Firmware through Enterprise Cloud Manager, through the router user interface Upgrade Options, and through the Customer Connect Portal.

FOR ACCESS TO DEVICE OR MODEM FIRMWARE:

Log into Cradlepoint Connect Portal

Customers who have active Cradlepoint entitlements have been sent Customer Connect login credentials.

No Connect Portal Login:

If your company does not have one of these entitlements, click to register for a Customer Connect account.

For more information contact your Cradlepoint Support Representative at 855.813.3385 (6am to 6pm MST), or email support@cradlepoint.com.


Product Support

Whether you are running a small business with just a few employees or a division of a Fortune 1000 company, interruption in business is just not acceptable, Cradlepoint can help. Find answers online, download the latest updates, and get the help you need.

Product Support


Legacy Product Support

For information regarding discontinued or End of Life models, please consult our legacy products page.

Legacy Support