26-year international technology industry veteran joins company to advance global customer success
Boise, ID – June 10, 2015 – Cradlepoint, the global leader in 4G LTE networking solutions for distributed enterprises, announced today that it has appointed Michael Popa as vice president of worldwide customer support. He will be responsible for all customer support services on a global basis.
With over 1,000,000 successful deployments of its cloud-managed 4G LTE wireless networking solutions, Cradlepoint is leading the market in its ability to connect the distributed and mobile enterprise with secure, scalable networks. Popa’s strong background in progressing international business and services strategies will be a valuable asset as Cradlepoint continues to expand its global presence and solution portfolio to support business continuity, parallel networks, transportation, and M2M/IoT applications.
“Michael has a proven track record of finding success for customers and partners, which complements Cradlepoint’s sharp focus on customer experience excellence. We are thrilled to add him to our team, as his background will help us evolve our programs and professional services to ensure we continue to deliver the best solutions in the industry,” said Ian Pennell, chief marketing officer at Cradlepoint.
Popa is a visionary business leader with over 26 years’ experience driving international growth in technology businesses. He will report to Cradlepoint’s chief marketing officer, who is responsible for the company’s global marketing initiatives, including product management, demand generation, corporate communications, brand strategy, business development, and customer support. Prior to his role at Cradlepoint, Popa was responsible for worldwide service delivery technology and support at Hewlett-Packard where he collaborated with senior global leaders to innovate customer experiences. He has also managed customer support program strategies for Lexmark International and IBM Global Services.
“I look forward to leveraging my background to help Cradlepoint continue to innovate our solutions and ultimately help advance our customer’s relationships with world-class support and professional services. While many companies tend to be reactive to customer problems, Cradlepoint takes a unique approach by listening to customer requests and offering a solution before it becomes a problem,” said Popa. “It’s exciting to join a team that is collaboratively focused on the entire ecosystem of a solutions, services, partners, and customers. This approach is critical to customers’ success and a key advantage in building Cradlepoint’s brand.”
About Cradlepoint Cradlepoint is the global leader in cloud-managed 4G LTE networking solutions, providing secure business-grade connectivity to distributed enterprises with hundreds or thousands of locations. Specializing in Failover Solutions with OOBM, M2M-IoT, Transportation and Parallel Networking, Cradlepoint's award-winning solutions are purpose built for PCI-compliant networks. Cradlepoint was the first to pioneer and fully enable high-speed LTE solutions to maximize the potential of the cloud for businesses worldwide. Cradlepoint is a privately held company based in Boise, Idaho. Learn more at cradlepoint.com or follow us on Twitter @Cradlepoint.
Press Contact: Ashley Baster Cradlepoint 919.435.9112 firstname.lastname@example.org