When connectivity to the LAN is broken and primary routers are unable to access LAN-side resources, remote IP troubleshooting is impossible. Cradlepoint's Remote Connect troubleshooting helps diagnose and potentially fix downtime issues with in-band or out-of-band connections, reducing the need for expensive truck rolls or onsite IT assistance.
Routers can go down for various reasons including link failure, misconfiguration of an access control list, bouncing an interface, shutting down the wrong interface, unresponsive devices after reboots, and DNS issues.
To mitigate the effects of an unreachable router, Cradlepoint’s LTE endpoints offer an efficient OOBM solution. With a direct connection from the console port of the LTE adapter to the router, network administrators can connect to the router over the air, even if IP and Ethernet are not functioning or available on the router.
Multiple routers can be connected using a USB-to-serial adapter hub. With Cradlepoint’s Remote Connect Out-of-Band Manager, administrators can diagnose and/or fix the problem without leaving the office, rolling a truck, or paying for slow and expensive POTS lines.
Using In-Band Management techniques from NetCloud, devices with IP addresses that lie behind a router on the LAN are accessible from anywhere in the world. As devices join the network, IP address and host name appears in the NetCloud platform. With Remote Connect, the IT team can make it cloud managed with one click.
Remote Connect LAN Manager: Connect to and manage third-party devices on a Cradlepoint network using HTTP, HTTPS, RDP, SSH, or VNC.
Remote Connect LAN Manager allows administrators to connect to nearly any device that has an IP address on the LAN through Cradlepoint NetCloud. Previously inaccessible devices are now capable of being managed securely through the cloud — without any additional software or hardware.
Remote Connect to Cradlepoint device UI: Provides router-level data, including information such as Remote Connect interface status, VPN tunnel status, router tables, system logs, connected client list, firewall tracking and hit counter, and many more.
Remote Connect to UI acts like local access to each router’s UI — but anytime, from anywhere, through the cloud. Organizations can leverage this service for highly valuable real-time troubleshooting, with always-available insights into routing tables, which clients are connected, and how much data clients are using. Also, access is highly secure, with no static IP or open SSH / SSL ports required.
Remote Connect Cradlepoint device console access: Remote Connect allows IT teams to connect remotely to the console of a Cradlepoint router. Data previously available to IT departments through CLI access is more in-depth through Remote Connect Console Access. Access to more robust real-time analytics is particularly helpful for troubleshooting. Suspected router issues such as slow service or misdirected traffic can be viewed via real-time routing tables. This real-time data stream means IT professionals can provide real-time fixes as well.