The success of the Cradlepoint brand is measured by the success of our customers and partners. Their stories are our stories. Every story counts.

CradleCare Support & Extended Warranty

CradleCare Support +1-855-813-3385

Our enterprise networking experts will expedite issue resolution and provide flexible device-by-device solutions to help maximize operational efficiency. This allows you to dedicate more time to what’s important: your business. When your applications are mission critical, you need the assurance that only CradleCare Support can provide. With CradleCare Support, you will receive the following benefits:

  • Unlimited Technical Support Center assistance
  • Our unprecedented access to major wireless carrier support organizations
  • Advanced replacement, next-day parts replacement
  • Dedicated assigned account engineer (for networks with more than 50 sites)
  • Service level targets
  • Online video based training sessions
  • Software bug fixes and feature upgrades
     
I have found Cradlepoint's support team to be extremely knowledgeable and easy to access.
Robert Kay, senior vice president of operations, ChargeItSpot

 

CradleCare Support

CradleCare Basic

CradleCare

12x5 phone support

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Router firmware upgrades & bug fixes

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Modem firmware upgrades

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Qualified 24x7 technical phone support (Please refer to our CradleCare Support Specifications)

 
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Service Level Targets

 
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Extended hardware warranty with next business day replacement (max 5-yrs from purchase of hardware)

 
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Assigned Enterprise Support Engineer (for deployments of 50 routers or greater)

 
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Enterprise engineering resources for network design and best practices implementation — as your needs evolve

 
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Priority consideration of future feature requests and beta trials

 
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Instead of spending extra money warehousing spare parts, save up to 90% of hardware costs by purchasing CradleCare Support with advanced replacement.
According to Cradlepoint internal research

 

Contact Sales to get a quote:

 

 


CradleCare Extended Warranty

These plans represent an extension of the Standard 1-year Cradlepoint Warranty, up to 2, 3, or 5-years. The CradleCare Extended Warranty can be purchased for subsequent years at the time of the sale but no longer than the conclusion of the standard warranty period. The 1-year standard warranty, included with the product, consists of:

  • Hardware repair/replacement with three-to five-day shipping
  • Software bug fixes only
  • Access to Cradlepoint online enterprise services knowledge base and documentation
  • One year with extended options for two, three, and five years

CradleCare Extended Warranty Data Sheet

 

Contact Sales to get a quote: